Privacy Policy

Effective Date: February 11, 2026

This Privacy Policy describes how Durham Ontario Health Team (OHT) (“we”, “us”, “our”) collects, uses, and discloses information when you use the Durham Care Compass mobile application (the “App”). We recognize the importance of privacy and are committed to protecting your information.

1. Information We Collect

The App may collect the following types of information:

• Location Information: With your permission, the App accesses your device’s precise location to provide nearby health care and community services on a map.
• Basic Technical Data: The App may process device information such as operating system version, device model, and IP address for diagnostic and security purposes.
• Push Notification Tokens: If you enable notifications, a device notification token may be used solely to deliver notifications to your device.

2. How We Use Your Information

We use the information we collect to:

• Provide core App features, including displaying nearby services and map interactions;
• Deliver push notifications you opt into;
• Maintain, troubleshoot, and improve the App’s performance and stability;

3. Location Usage

The App will prompt you for location access only when necessary to show nearby services. You may disable location permissions at any time through your device’s settings. Without location access, the App’s service may be limited.

4. Push Notifications

The App may send you notifications related to health and community services. If you decline notifications or disable them in settings, you will no longer receive these alerts.

5. Third-Party Services

The App integrates with third-party services such as Google Maps for map display and location search. These third parties may collect and process information as described in their own privacy policies.

6. Data Storage and Retention

We do not create user accounts or store personal information centrally. The App does not retain your precise location or personal identifiers beyond what is required for technical functionality and security.

7. Sharing and Disclosure

We do not sell your personal information. We may disclose information to:

• Service providers who assist in delivering the App’s functionality;
• Comply with legal obligations or respond to lawful requests by public authorities;
• Protect our rights, safety, or the safety of others.

8. Security

We implement reasonable technical safeguards designed to protect information from unauthorized access or disclosure. However, no security measure can guarantee complete protection.

9. Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe such information has been collected, contact us to request deletion.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the effective date accordingly. Your continued use of the App after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:
Email: support@healthespresso.com